You might want to contact the developer or publisher of an app for help if you experience one of these issues:
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- (2) Second, it happens that your app might just not be on the Developer Portal. This means that The certificate that Xcode create (or not) doesn’t know about the App Bundle Identifier which looks like this: com.MyName.MyAppName. Go back to the Developer Portal and this time go to the App ID menu and select the “+” to create a new one.
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- All apps on your iPhone open and function as expected, except for one.
- You previously bought a non-consumable in-app purchase and aren't able to restore your purchases in the app.
For iOS, iPadOS, and watchOS apps
Trust Developer App On Iphone
- Open the App Store on your iPhone, iPad, or iPod touch. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
- Search for the app, then tap it. Or to find the app in your purchases, tap Today, then tap the My Account button or your photo at the top of the screen. Tap Purchased, then find the app. You might need to tap 'Not on this [device]' to see all of your apps.
- Swipe up to find the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
For apps on your Apple Watch
Use the iPhone that's paired with your Apple Watch and follow the steps for iPhone.
For apps on your Mac
- Open the App Store on your Mac. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with. If you didn't get the app from the App Store on your Mac, read about how to contact a third-party developer.
- Search for the app, then click it. Or to find the app in your purchases, click the sign-in button or your photo at the bottom of the sideba, then find the app and click it.
- On the right side of the window, click the app's support link. Scroll to the Ratings & Reviews section, then click App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
For apps on your Apple TV
- Open the App Store on your Apple TV. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
- Search for the app, then choose it.
- Scroll to the bottom of the page. You'll find the developer's website in the Information section.
If you're using an Apple TV (3rd generation), search the Internet for the name of the app to find the developer.
The App Store is a safe and trusted place for customers to discover apps, and a great opportunity for developers to deliver apps and services across iPhone, iPad, Mac, Apple TV, and Apple Watch in 175 countries and 40 languages. Find articles, guidelines, and other resources to help you design incredible apps, reach more users, and grow your business.
Articles
Get guidance and best practices on App Store business models and features, whether you’re launching an app for the first time or updating an existing app. Learn about creating a great product page, localizing your app, offering in-app purchases, measuring your app’s success, and more.
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Learn about requirements for app design, App Review submission, using Apple product images in your marketing materials, and more.
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Apple App Development Kit
Learn how to prepare your iPhone, iPad, Mac, Apple TV, and Apple Watch apps for submission to App Review.